Effective date: 30th April 2026

Clinic name: Brainshape Freshwater (“we”, “us”, “our”)

Location: 5/529 Pittwater Road, Brookvale 2100 NSW Australia

Website:https://www.brainshape.com.au/

Email:office@brainshapefreshwater.com.au

Contact Number: 02 9905 1856

Our commitment to your privacy

We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

What information we collect

We may collect personal information such as:

• Identifying and contact details (name, date of birth, address, email, phone)

• Parent or guardian details where relevant

• Developmental, behavioural, wellness, and health-related information relevant to our services

• Assessment findings, consultation notes, reports, and care recommendations

• Appointment and communication records

• Billing/payment information and invoices

• Website and online booking data (e.g., IP address, device/browser info, booking activity)

• Marketing preferences (e.g., whether you opted in to emails/SMS)

Health and developmental information is treated as sensitive information and handled with extra care.

How we collect information

We collect information directly from you when you:

• Book online or contact us by phone, email, SMS, or social media

• Complete intake forms, questionnaires, surveys, or consent forms

• Attend appointments, consultations, or assessments

We may also collect information from other sources where appropriate, such as healthcare practitioners, therapists, teachers, reports you provide, or with your consent.

Why we collect, use and hold your information

We collect and use your information to:

• Provide assessments, consultations, programs, and related services

• Prepare reports, recommendations, and care plans

• Manage appointments and clinic administration

• Process payments and comply with legal obligations

• Improve our services and patient experience

• Communicate with you about your appointments, programs, or requested information

• Send educational resources, updates, or marketing communications where you have opted in

When we disclose your information

We may disclose your information where necessary to:

• Team members within Brainshape Freshwater involved in providing services

• Healthcare practitioners, therapists, educators, or allied health professionals involved in your or your child’s care, where you consent or would reasonably expect this to support care

• Service providers who help us operate our clinic and digital systems (e.g., booking software, email/SMS providers, IT support, cloud storage, payment processors) who are required to handle information securely

• Where required or authorised by law

Marketing communications (email/SMS)

If you opt in, we may send educational content, clinic updates, resources, webinars, or offers. You can opt out at any time using the unsubscribe link or by contacting us directly.

Appointment reminders and service-related messages may still be sent as part of providing our services.

Online bookings, analytics and cookies

When you use our website or booking systems, we (and our providers) may use cookies and similar technologies to:

• Enable website functionality and online bookings

• Measure traffic and improve website performance

• Support analytics and advertising/remarketing where enabled

You can adjust your browser settings to disable cookies, however some website features may not function correctly.

Overseas disclosure

Some service providers (e.g., cloud software, analytics tools, email/SMS platforms) may store or process information overseas. Where this occurs, we take reasonable steps to ensure your information is protected in a manner consistent with Australian privacy obligations.

Access and correction

You may request access to or correction of personal information we hold about you. We may need to verify your identity before processing requests.

Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain information for as long as reasonably required for care, operations, legal, and compliance purposes, and securely destroy or de-identify information where appropriate.

Complaints

If you have a privacy concern or complaint, please contact us at:

Email: office@brainshapefreshwater.com.au
Phone: 02 9905 1856

We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Privacy Collection Notice

When you contact or book with Brainshape Freshwater, we collect personal information (and where relevant, sensitive health or developmental information) to manage appointments, provide services, process payments, and communicate with you.

We may share information with our team members and trusted service providers who help operate our clinic systems and services.